This month’s column is about business; the people we service,
the mistakes we make, and how
we overcome problems.
Last week I went on a trip to The Robert Trent Jones Trail in Alabama, specifically, The Capitol Hill Golf Resort.
What happened was a perfect example of how to run a business poorly or excellently. Delta Airlines is a nightmare. They do not know what they are doing or how to fix a problem. Their staff is completely uninformed, useless in a bad situation, and infuriating. To make a long story short, we flew to Atlanta and then we had a simple 30-minute flight to Montgomery, Alabama. It should have been a snap. WRONG! First flight was delayed for an hour. Okay, no biggie. Then we got delayed for another hour. Why? No answer. Don’t they know where their planes are? Finally, we get on a plane. We sit down and they say, “Sorry, mechanical difficulties” so we have to get off and wait 90 more minutes for another plane. During the wait, my friend mentions how lucky we were not to have been stuck on the plane. He, of course, spoke too soon. As we boarded our last plane, a storm came up and we were stuck on the runway for over an hour. A SIX HOUR delay for a 150-mile flight! The biggest problem is that nobody at Delta has any answers and no one seems competent enough to help. It’s like chickens running around with their heads cut off. And my situation was NOT uncommon. Here are some reviews, so you can see that Delta sucks. If I never fly Delta again, it will be too soon.
The opposite side of the spectrum was The Capitol Hill Golf Resort. I knew I was going to be late for our tee-time, so I called 3 separate times to let them know. By the third call, the guy recognized my voice and finally said, “Mr. Pero, no matter what time you get here, we will take care of you”. And they did; they turned a problem for me into a pleasure. As a business owner, I am especially appreciative of a company that solves your problems for you, instead of creating them. On top of that, the entire trip was amazing because of how perfectly they ran their operations, the conditions of the courses and the friendliness of the staff. I would recommend this trip to any golfer because you will love it! It is extremely inexpensive as well: four rounds of golf on 1st class courses and 3 nights in your own excellent room was $600. Awesome.
What’s my final point? All businesses make mistakes. Things happen, we are constantly stressed to perform well and it can be a shit show on occasion. In order to separate your business from others, you need to make sure the customer’s problem becomes your first priority. If you can show a customer that you care about them, you will get a loyal customer for life and then they will talk your business up to everyone they know. In the case of Delta Airlines, make sure to tell everyone to stay away from them. SEE!
THE “ASSHOLE OF THE MONTH” IS CHRIS CHRISTIE.
I could actually stop here because we all know this already but I have some space to fill, so I will point out some of my least favorite things concerning Doucheface O’Blimperton. When he was elected, I was pretty excited because I thought we finally had a less corrupt governor who might get something done. (P.S. N.J. recently ranked #2 in national corruption). As it turned out, not only was he as corrupt as a human could be, he was petty, abusive, obnoxious, sneaky and totally willing to throw his cronies under the bus to remain in power. (Bridgegate). His robbing of the pensions, making sure his buddies made millions, and his recent ass-licking of Trump (who verbally abused and insulted him) expose a truly reprehensible human in all his bloated glory. The word shame is never uttered in the Christie household. Now, because he has helped screw N.J. financially into the ground, he is passing a 23-cent per gallon gas tax to pay for even more payoffs to the people caressing his blubber. And for all his efforts, his claim to fame is that he is now Cheeto Jesus’ whipping boy. Truly an asshole.